RETURNS AND EXCHANGES
If for any reason you are not satisfied with your order, you have a period of 30 calendar days, counting from the date of delivery of the order, to change it or return it.
To exchange an item for another, you must return it for a refund and make a new purchase. The shipment of the return to our warehouse is borne by the customer as well as the shipping costs of the new order in case of change. We advise sending the return by certified mail or with acknowledgment of receipt.
It is very important that you return exchange or return products to us in their original, unopened packaging. In the event that the products are damaged due to improper packaging, we will not accept the return. Except for factory defects, changes or returns of used or personalized products will not be accepted.
Once we receive the merchandise in our warehouse and verify that all the above conditions are met, YogaYe SL will accept the return of the product and the amount will be reimbursed according to the payment method made, and, where appropriate, the shipment of the new product:
- If you made the payment by credit card, PayPal or gift voucher, the amount will be paid by the same means.
- If you made the payment by transfer, we will ask you for an account number where to pay the amount.
You will receive the refund of the amount within a maximum period of 14 business days from the receipt in our warehouse of the exchange or return product. We will notify you by email once we have received and processed your return. Keep in mind that if you paid by credit card, it is likely that your bank will not show you the amount of the refund in your balance until the following month.
Before making any exchange or return, send us an email to info@YogaYe.com or call us at 644 355 000.
Please note that YogaYe does not accept freight collect.
Return & Right of Withdrawal
You have the right to withdraw from this contract within a period of 30 calendar days without the need for justification.
The withdrawal period will expire 30 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
To exercise the right of withdrawal, you must notify us (YogaYe SL, info@YogaYe.com) your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You can use the model withdrawal form below, although its use is not mandatory.
To meet the withdrawal period it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.
The right of withdrawal will not be applicable to contracts that refer to:
a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
b) The supply of goods that may deteriorate or expire quickly.
c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery (eg yoga mats).
d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
Regulatory basis: Art. 97.1.l) LGDCU, 103 LGDCU